Vossen Wheels ("we" and "us") is the operator of (https://www.shop.vossenwheels.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind
Vossen Wheels will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original form of payment. We will notify you once this has been completed through email.

(Vossen Wheels) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Click Here to start your return.

3.2 Warranty Returns
Vossen Wheels will happily honor any valid warranty claims, if stated in the product description.

Customers will be required to pre-pay the return shipping at their own cost.

Upon return receipt of items for warranty claim, you can expect Vossen Wheels to process your warranty claim within 7 - 14 business days.

Once warranty claim is confirmed, you will receive a replacement for the same item that was ordered. Colors, sizes or finish (where applicable) changes cannot be made.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5 - 7 days.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 10 - 14 days. Please allow additional time for your package to clear Customs.

4.3 Dispatch Time
Orders are usually dispatched within 2 - 3 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Vossen Wheels will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. If your package is being delivered during a holiday season, please allow an additional 5 - 7 business days.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

Please contact customer service for assistance.

7. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website only applicable in the State of Florida.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Vossen Wheels encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vossen Wheels at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service enquiries, please email us at store@vossenwheels.com